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Return/Exchange Policy: 

Due to the nature of the hair extension industry, all sales of all hair products are final. At no time will we refund any product purchased through our website, on location at events, or via phone. If you receive the wrong product, we will provide you with a RMA Return Form for the item(s) so that you can return the item for an exchange. Once we receive the item(s) and inspect the item(s) we will exchange the item within 48 hours of verified inspection or when the replacement item(s) is available for shipment. Customer will be notified via email when items(s) have been accepted or rejected for exchange. 

Customer will be able to exchange item(s) for an item(s) equal or greater than the value of the item(s) being exchanged. 

Customers requesting an exchange will receive a credit to their membership accounts upon full inspection and acceptance of the item(s) requested for exchange. Customers will have 60 days to utilize the credit, after 60 days the credit will expire. 

We will offer exchanges on item(s) that are initiated within 7 days of the original purchase and upon full inspection of the product. In order to qualify for an exchange, the item(s) must meet the following conditions:
    •    All item(s) must be unused and unaltered, meaning the item should not be unraveled, combed, brushed, cut, colored or washed. Also, the item(s) should not have any chemicals applied and not heat should be applied. All bundles must be intact upon return. 
    •    In accordance to federal health laws, human hair products cannot be exchanged if any portion of the item has been used, worn, or tampered prior to exchange. Due to hygiene and these federal laws a thorough inspection of the item will be conduct and to the discretion of the company will be decided if the item is eligible for an exchange. 
    •    All exchanges must be initiated within 7 days of original purchased date. Any request for exchange after 7 days will not be honored and any item sent to HairRootz, Inc. will not be returned. 
    •    All item(s) must be returned in its original packaging and must include a copy of the original invoice. 
    •    All items must be accompanied by the proper RMA. The RMA enables us to track your exchange, if your item(s) does not have the proper paperwork HairRootz Inc. will not be held liable for any exchanges that are lost in the process. 
    •    All item(s) exchanged are subject to a 5% restocking fee, unless the item was incorrectly processed. 

We have made the exchange process easy for you as we want to make sure that everyone who purchases our products is pleased. If you are in need of an exchange, please call us at 866-821-3304 to start the exchange process. In order to successful exchange any product, please follow the following steps: 
    •    Contact us within 7 days of your original purchase date to have your “RMA Return Form” emailed to you. This form consist a uniquely RMA generated number specific to your order and item you would like to exchange. We will email you the RMA Return Form. 
    •    Package your products in its original packaging, a copy of your original invoice and prepare for shipping. 
    •    Make sure you apply the RMA Return Form to the outside of your package.
    •    Drop your package off at the appropriate delivery service indicated on the RMA Return Form.  
    •    After we receive your package, please allow at least 48 hours for your exchange to be inspected and processed. ( All shipping cost will be customer’s responsibility)


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