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ATTENTION ALL CUSTOMERS AS OF MARCH 01, 2014,
HairRootz will no longer do Virtural/Manual transactions.  If a customer does not have access to computer or cannot come to our physical location, then we offer other payment options:  Bank Wire Transfers, Moneygram, and Western Union.

Shipping/Order Policy:
 

Customers are able to order our products through the following methods: 


Online Orders – To place an online order 24 hours a day, simply select the product(s) you would like to purchase, add the product(s) to your shopping cart and proceed to checkout. We provide API secure checkout gateway so that your information is kept secure and safe during your online shopping experience. 

 Wholesale Information:

All customers who wish to purchase at Wholesale prices MUST fill out our online Wholesaler's form and recieve approval via our company email.  Moreover, customers who purchases 24 or more hair bundles must  make payment via Bank Wire Transfer.  Please call 866-821-3304 or email us for our Bank Wire Transfer information.
 

Order Fulfillment Policy: 

We fulfill orders during our business operating hours Monday through Friday between 11:00AM and 5:00PM EST. All in-stock orders will be processed/shipped within 7 to 10 business days. Processing time for orders place on the weekend or national holidays will not begin until the following business day.  Please call our business office for further questions regarding your order.


All orders will receive an order acknowledgement immediately via email to the email address provided during the checkout process. 


Product Availability Policy: 

If you place an order and the product you purchase is out of stock or unavailable we will email you to notify you on the status of the product(s). At that time you will have the option to edit your order and request a different product offer or you can request to cancel your order and your payment will not be processed, all funds will be released back to your debit/credit card. Please allow 3-5 business days for your refunds to be released back to your banking institution.

Special Order Policy: 

We offer special orders on custom items such as Clip-ons (22 inches) and extra long extensions (26 and 28) inches due to the limit on the availability of item at the time of purchasing. Please note that if the above mentioned items may not be available upon checkout, then it will be considered a special order. All special orders will be processed only via phone at 866-821-3304 EST. Most special order will take a minimum of 14 to 21 business days to process before shipping.


Policy Changes: 


We at HairRootz, Inc. have the right to make changes and or updates to our product prices, company policies as well as procedures. We ask that you check back with us periodically for any and all changes and or updates. 
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